Effective Date: February 15, 2025

At Greenn Aqau (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you use our website and services at https://greennaqua.com/ (the “Service”). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information from you when you use our website or interact with our services. The information we collect can be broadly categorized as follows:

A. Personal Information You Provide to Us

• Contact Data: When you contact us, we may collect your name, email address, phone number, and mailing address.
• User-Generated Content: Any content you share with us, such as questions, feedback, or inquiries submitted via our website or social media platforms.
• Transactional Information: Information necessary to complete transactions, including details of products or services you request.
• Communications Data: We may collect information related to your interactions with us, including emails or other correspondence.
• Promotional Data: When you enter promotions, contests, or surveys, we may collect additional information related to those activities.

B. Automatic Data Collection

We also collect certain information automatically when you visit our website, such as:

• Device Information: Including your IP address, browser type, operating system, and device type.
• Usage Information: Data on how you interact with our website, such as pages visited, duration of visits, and actions taken on the site.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and other tracking technologies to collect information about your usage of the website, enabling us to improve our services and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Service Delivery and Improvement

• To provide, operate, and improve the features and functionality of our website and services.
• To communicate with you regarding updates, service improvements, and other matters related to your use of our services.
• To respond to your questions, feedback, or support requests and provide customer service.

B. Marketing and Promotions

• To send you promotional emails, newsletters, and special offers, subject to your preferences and consent.
• To conduct marketing campaigns and analyze their effectiveness.
• To personalize your experience by offering content that matches your preferences or interests.

C. Research and Analytics

• To analyze and improve our website and services by understanding how users interact with our content.
• To aggregate and anonymize data to conduct research and improve our overall business strategy.

D. Security and Legal Compliance

• To prevent fraud, protect the security of our services, and comply with legal requirements.
• To enforce our terms of service and policies, and to protect our rights and interests.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your personal information with third-party service providers, business partners, or other trusted entities for the following purposes:

• Service Providers: We may share your information with vendors or service providers that assist us in operating our website or delivering services (e.g., payment processors, email services, hosting services).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
• Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes, such as a court order or subpoena.

4. Cookies and Tracking Technologies

To enhance your user experience, we use cookies and similar technologies, such as:

• Cookies: Small text files that are stored on your device to remember your preferences and activities.
• Web Beacons: Small, transparent images or pixel tags used to track users’ activity on our website or in emails.
• Local Storage: Technologies like HTML5 that allow us to store information on your device to remember your settings or preferences.

You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to applicable laws.
• Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
• Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information below.

6. Security

We take reasonable measures to protect the personal information we collect through our website and services. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfer

If you are accessing our website from outside Bangladesh, please note that your data may be transferred to, stored, and processed in Bangladesh or other countries where we or our service providers operate. By using our services, you consent to such transfers.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: greennaqua24@gmail.com
• Phone: +8801912477308